Privacy Policy
How 3aqlIA collects, uses, protects, and manages your personal information.
Last updated: March 26, 2026
1. Information We Collect
We collect information that you provide directly to us, information collected automatically when you use our Services, and information from third-party sources. Direct information includes: name, email address, phone number, company name, and any other information you provide when filling out forms, creating accounts, or communicating with us. Automatically collected information includes: IP address, browser type, operating system, device identifiers, pages viewed, links clicked, access times, referring URLs, and general location data derived from your IP address. We may also collect analytics data about how you interact with our Services through cookies and similar tracking technologies. We do not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless explicitly required for a specific service and with your express consent.
2. Legal Basis for Processing
We process your personal data under the following legal bases in accordance with Moroccan data protection law (Law 09-08) and, where applicable, the EU General Data Protection Regulation (GDPR): (a) Contractual necessity — to perform our obligations under a contract with you, including providing our Services, processing transactions, and managing your account; (b) Legitimate interests — to improve our Services, ensure security, prevent fraud, and communicate relevant information about our products, provided these interests are not overridden by your fundamental rights; (c) Legal obligation — to comply with applicable laws, regulations, legal processes, or enforceable governmental requests; (d) Consent — where you have given explicit consent for specific processing activities, such as receiving marketing communications or using non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
3. How We Use Your Information
We use the information we collect to: (a) provide, operate, maintain, and improve our Services; (b) process transactions and send related information, including purchase confirmations and invoices; (c) send technical notices, updates, security alerts, and administrative messages; (d) respond to your comments, questions, and requests, and provide customer support; (e) communicate about products, services, offers, and events, and provide content we think will be of interest to you (with opt-out options); (f) monitor and analyze trends, usage, and activities in connection with our Services; (g) detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities; (h) personalize and improve your experience with the Services; (i) comply with legal obligations and enforce our Terms of Service; and (j) carry out any other purpose described to you at the time the information was collected.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to collect and use information about you. Essential cookies are necessary for the Services to function and cannot be disabled. Analytics cookies help us understand how visitors interact with our Services by collecting anonymous usage data. Preference cookies remember your settings and choices. We do not use third-party advertising cookies or sell your browsing data to advertisers. You can manage your cookie preferences through your browser settings. Blocking certain cookies may affect the functionality of our Services. For detailed information about the specific cookies we use, please contact us at contact@3aqlia.com.
5. Information Sharing and Third Parties
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances: (a) with service providers who perform services on our behalf (hosting, analytics, payment processing, email delivery), subject to contractual obligations to protect your data; (b) to comply with applicable laws, regulations, legal processes, or governmental requests; (c) to enforce our Terms of Service and other agreements; (d) to protect the rights, property, or safety of 3aqlIA, our users, or the public; (e) in connection with a merger, acquisition, or sale of all or a portion of our assets, in which case your data will remain subject to this Privacy Policy; (f) with your explicit consent. All third-party service providers are vetted for their data protection practices and are bound by data processing agreements.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period depends on the nature of the data and the purpose of processing. Account data is retained for the duration of your account and for a reasonable period thereafter for legal and operational purposes. Transaction data is retained for the period required by applicable tax and commercial laws (typically 10 years under Moroccan commercial law). Analytics data is retained in anonymized or aggregated form. When personal data is no longer needed, we securely delete or anonymize it using industry-standard methods. You may request deletion of your data at any time, subject to our legal obligations.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include: encryption of data in transit (TLS/SSL) and at rest; access controls and authentication mechanisms; regular security assessments and penetration testing; employee training on data protection; incident response procedures; and secure development practices. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. In the event of a data breach that affects your personal information, we will notify you and the relevant authorities as required by applicable law.
8. Your Rights
Under applicable data protection laws, including Moroccan Law 09-08 and, where applicable, the GDPR, you have the following rights: (a) Right of Access — to obtain confirmation of whether we process your personal data and to request a copy of such data; (b) Right to Rectification — to request correction of inaccurate or incomplete personal data; (c) Right to Erasure — to request deletion of your personal data under certain circumstances; (d) Right to Restriction — to request restriction of processing under certain circumstances; (e) Right to Data Portability — to receive your personal data in a structured, commonly used, machine-readable format; (f) Right to Object — to object to processing based on legitimate interests or for direct marketing purposes; (g) Right to Withdraw Consent — to withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us at contact@3aqlia.com. We will respond to your request within thirty (30) days. You also have the right to lodge a complaint with the CNDP (Commission Nationale de controle de la protection des Donnees a caractere Personnel) or any other competent supervisory authority.
9. Children's Privacy
Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to promptly delete that information. If you believe we may have collected information from a child under 16, please contact us immediately at contact@3aqlia.com.
10. International Data Transfers
Your personal data may be processed in countries other than the country in which you reside, including countries that may not provide the same level of data protection as your home country. When we transfer personal data internationally, we implement appropriate safeguards to ensure your data remains protected, including: standard contractual clauses approved by relevant authorities; adequacy decisions where applicable; and additional technical and organizational security measures. Our primary data processing occurs within Morocco and the European Economic Area. For any transfers outside these regions, we ensure compliance with applicable data protection laws, including Moroccan Law 09-08 and GDPR requirements.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on our website with a revised "Last Updated" date and, where required by law, by sending you a notification. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Services after any changes to this Privacy Policy constitutes your acceptance of those changes.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: 3aqlIA, Casablanca, Morocco. Email: contact@3aqlia.com. Data Protection Officer inquiries: contact@3aqlia.com. We are committed to resolving any complaints about our collection or use of your personal data. We will make reasonable efforts to respond to all inquiries within thirty (30) days.